Frequently Asked Questions

Below is a helpful list of frequently asked questions and answers. Please contact us here if you still have any questions and we will be more than happy to help.

Arrival and Departure






General Information

Payment Policies

Payment is taken on the day of arrival. Visa, Master card and cash only.

Check in Policy.

Check in is between 2 pm – 9.30 pm. After hours check in are by prior arrangement.

Child Policy

All children over the age of 1 year (12 months) are charged .

Noise and Conduct

We expect common sense and consideration to be shown to other guests at all times,

No noise between 10 pm and 8 am.


Swimming pool and spa use

These are for the paying hotel guests only.


Is permitted on the deck of your apartment only. Please close the sliding door behind you to stop the smoke drifting into the room.

We look forward to welcoming you to Sumner Re Treat shortly!


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