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Frequently Asked Questions
Below is a helpful list of frequently asked questions and answers. Please contact us here if you still have any questions and we will be more than happy to help.
Arrival and Departure
Opening hours are between 7.30 am – 9.30 pm. After hours arrivals by prior arrangement. Please email Chris before arrival to arrange to access the “Lock Box” code.
Yes. Please contact Chris to arrange to collect door card from the lock box in the front entry and to get the code number
What time is Check out?
Check out time is 10am or any time prior to 10 am.
Accommodation
5 guests can stay in the Luxury 2 bedroom, 2 bathroom apartments.
Luxury Two Bedroom Apartment (6 pax) can sleep 6 guests. 2 on the couch bed in the lounge.
The Studio Apartment sleeps 1 couple only.
The Family Apartment sleeps 5 guests.
Location
We are a 50 minute drive to the Christchurch International Airport.
We are a 30 minute drive to the Train Station and to the City Centre.
Facilities
Yes. Wi-fi is Free.
Medical
There is a doctors Surgery in the Village and a Pharmacy.
Visitors
Visitors are welcome in your apartment only. They are to depart by 10 pm.
General Information
Payment Policies
Payment is taken on the day of arrival. Visa, Master card and cash only.
Check in Policy.
Check in is between 2 pm – 9.30 pm. After hours check in are by prior arrangement.
Child Policy
All children over the age of 1 year (12 months) are charged .
Noise and Conduct
We expect common sense and consideration to be shown to other guests at all times,
No noise between 10 pm and 8 am.
Swimming pool and spa use
These are for the paying hotel guests only.
Smoking
Is permitted on the deck of your apartment only. Please close the sliding door behind you to stop the smoke drifting into the room.
Sunmer Retreat
1 Wakefield Avenue
Sumner
Christchurch
8081